Knowledge You Can Trust

Frequently Asked Questions

Question 01

What happens if I need to cancel or reschedule? 

To cancel without a fee, a minimum of 24 hours' notice is required. Cancellations made with less than 24 hours’ notice, or no-shows, will be charged the full service fee. Please plan to arrive at least 10 minutes before your appointment to complete any necessary paperwork, discuss your session with your provider, and get settled.

Late arrivals may result in a shortened session, as extensions are not guaranteed and are subject to the provider’s schedule.

Question 02

What if I have a health condition or concern?

Please let us know if you are pregnant, have any allergies, ailments or health conditions. 

Please do not come in if you’re feeling unwell, have a contagious illness, skin rashes or infections, sunburn that prevents comfortable contact, or severe unstable high blood pressure. Your health and the well-being of our team are our top priority—thank you for your understanding.

Question 03

Are you affiliated with Craft Massage and Wellness? 

No. The Body Lounge is a new business fully independent from any other entity.

Question 04

Is a deposit required? 

We require a credit card to guarantee your reservation for any service. Your card will not be charged until a service is completed (except for Monthly Sauna Memberships).

Question 05

Do you accept HSA payment?

Yes! The Body Lounge accepts HSA as a form of payment.

Question 06

What is your privacy policy? 

Our practitioners respect your privacy. We never share your personal information, and all sessions are conducted with the utmost confidentiality and care.

Question 07

What about happy endings? 

Absolutely not. Please respect our professionals and clients. This is a place where professionals help clients relax, reset and rejuvenate. We expect that our staff and clients conduct themselves in safe and appropriate manner. All therapeutic staff are licensed and their AMTA numbers are provided in their bio. 

Staff have the right to refuse service to any client that behaves inappropriately --- verbally or physically ---  without refund. 

Feel Like Yourself Again. Schedule Now.

Your Time to Unwind

Scheduling your appointment is simple. Just select the service that fits your needs, choose a time that works for you, and we’ll handle the rest.