Knowledge You Can Trust
Frequently Asked Questions
What happens if I need to cancel or reschedule?
To cancel without a fee, a minimum of 24 hours' notice is required. Cancellations made with less than 24 hours’ notice, or no-shows, will be charged the full service fee. Please plan to arrive at least 10 minutes before your appointment to complete any necessary paperwork, discuss your session with your provider, and get settled.
Late arrivals may result in a shortened session, as extensions are not guaranteed and are subject to the provider’s schedule.
What if I have a health condition or concern?
All new clients are sent a Client Intake Form upon first booking. This is required for services. Please fill this out and return electronically prior to your appointment to maximize your time. This form will alert us to any allergies, ailments or health conditions.
Please do not come in if you’re feeling unwell, have a contagious illness, skin rashes or infections, sunburn that prevents comfortable contact, or severe unstable high blood pressure. Your health and the well-being of our team are our top priority—thank you for your understanding. Also, if any conditions change, please let us know so we may update your file.
Are you affiliated with Craft Massage and Wellness?
No. The Body Lounge is a new business fully independent from any other entity.
Are you licensed with the North Carolina Board of Massage Therapy and Bodywork?
Yes! Our license number is 744 and can be verified at https://www.bmbt.org/Establishment
Is a deposit required?
We require a credit card to guarantee your reservation for any service. Your card will not be charged until a service is completed (except for Monthly Sauna Memberships).
Do you accept HSA payment?
Yes! The Body Lounge accepts HSA as a form of payment.
What is your privacy policy?
Our practitioners respect your privacy. We never share your personal information, and all sessions are conducted with the utmost confidentiality and care.
What about happy endings?
Absolutely not. Please respect our professionals and clients. This is a place where professionals help clients relax, reset and rejuvenate. We expect that our staff and clients conduct themselves in safe and appropriate manner. All massage therapists are licensed and license numbers are provided in their bio.
Staff have the right to refuse service to any client that behaves inappropriately or appears to be under the influence of drugs or alcohol. Refunds will not be issued under any circumstance of inappropriate behavior or presentation.
Feel Like Yourself Again. Schedule Now.
Your Time to Unwind
Scheduling your appointment is simple. Just select the service that fits your needs, choose a time that works for you, and we’ll handle the rest.